Terms of service

Terms of Service

Overview

Welcome to Pausem. These Terms of Service govern your access to and use of our website and online store at https://www.pausem.com/. By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

Website Use

You agree to use our website only for lawful purposes and in a manner that does not violate applicable laws or regulations, infringe the rights of others, or interfere with the operation or security of our website.

You must not misuse our website, attempt unauthorized access, introduce harmful code, or engage in activities that may disrupt our services or affect other customers.

Product Information

Pausem offers a selection of shoes and bags, including clogs, Mary Janes, flats, sneakers, loafers, and other available styles for women, men, and kids.

We make reasonable efforts to display product descriptions, images, colors, sizes, and other product information accurately. However, product images and displayed colors may vary depending on your device or screen settings. Product details and availability may change without prior notice.

Please review the product information carefully before placing an order.

Prices and Availability

Product prices, promotions, and availability are displayed on our website and may change from time to time without prior notice.

The applicable price, currency, available options, and final order amount will be displayed during checkout before you complete your purchase.

We reserve the right to correct pricing, product information, or availability errors and to take appropriate action where an error affects an order.

Orders

When you place an order, you are submitting a purchase request for the selected products. An order is subject to payment authorization, verification, product availability, and acceptance by Pausem.

We reserve the right to refuse or cancel an order where permitted by applicable law, including in cases involving suspected fraud, unauthorized transactions, inaccurate product or pricing information, or product unavailability.

If an order is canceled after payment has been received, any applicable refund will be issued to the original payment method, subject to the applicable payment provider's processing procedures.

Payment

Available payment methods are displayed during checkout. Payment options may vary depending on your location, currency, device, and other checkout conditions.

Payments are processed through Shopify's checkout system and the applicable payment providers available through our checkout.

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Shipping

Orders are generally processed within 1–3 business days after payment confirmation. Estimated shipping time is generally 6–9 business days after order processing.

We offer free shipping to destinations where our products and shipping services are available. Shipping availability and estimated delivery information will be displayed during checkout or provided in our Shipping Policy.

Delivery estimates are provided for reference and may be affected by carrier operations, customs procedures, weather, or other circumstances beyond our reasonable control.

For additional information, please review our Shipping Policy on our website.

Returns and Refunds

Return requests must be submitted within 30 days after delivery, subject to the eligibility requirements described in our Return and Refund Policy.

Customers must contact us before sending an item back and wait for return instructions. Return shipping responsibility depends on the reason for the return, as explained in our Return and Refund Policy.

Refunds for approved returns will be issued to the original payment method. The time required for a refund to appear in your account may depend on your payment provider or financial institution.

For complete details, please review our Return and Refund Policy on our website.

Order Cancellation

If you need to request an order cancellation, please contact us as soon as possible at hello@pausem.com.

Cancellation requests are subject to the processing status of the order. We cannot guarantee cancellation after an order has been processed or shipped.

Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, logos, images, page layouts, and other materials, is owned by or used with permission by Pausem and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without our prior written permission, except where permitted by applicable law.

Third-Party Services

Our website may use or provide access to third-party services, tools, payment providers, shipping services, or external websites.

Third-party services are provided under their own terms and policies. Pausem is not responsible for the content, policies, or practices of independent third-party websites or services, except where responsibility cannot be excluded under applicable law.

Website Information and Errors

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping information, availability, or other details.

We reserve the right to correct errors, update information, or make changes to our website content where necessary. Where an error affects an order, we will take appropriate action in accordance with applicable law.

Limitation of Liability

To the extent permitted by applicable law, Pausem will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or services, including losses resulting from temporary website interruptions, third-party service issues, or events beyond our reasonable control.

Nothing in these Terms of Service excludes, restricts, or limits any liability, consumer rights, or remedies that cannot lawfully be excluded, restricted, or limited under applicable law.

Changes to These Terms

We may update or revise these Terms of Service from time to time to reflect changes to our website, business operations, services, or applicable requirements.

Any updated version will be published on this page. Your continued use of our website after updated terms are published constitutes acceptance of the revised terms to the extent permitted by applicable law.

Governing Law

These Terms of Service are subject to applicable laws and regulations. Nothing in this section limits any mandatory consumer protections or legal rights that apply to your purchase or use of our website.

Contact

If you have questions about these Terms of Service, please contact us using the information below.

Store Name
Pausem

Website
https://www.pausem.com/

Email
hello@pausem.com

Phone
+1 212-311-9306

Business Address
3850 Preston Jones Rd, Aynor, SC 29511, United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM ET

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