Refund policy
Return and Refund Policy
Return Eligibility
We accept return requests within 30 days after delivery.
To be eligible for a return, items must be unused, unworn, unwashed, and unaltered, with all original tags, packaging, and accessories included.
Items that do not meet these conditions may not be eligible for a return.
How to Request a Return
Before returning an item, please contact us at hello@pausem.com with your order information and the reason for your return.
Please wait for our response and return instructions before sending any item back.
Return Shipping Costs
For change-of-mind returns, customers are responsible for the return shipping costs.
If an item is incorrect, damaged, or defective due to an issue for which we are responsible, we will cover the return shipping costs.
Restocking Fees
We do not charge restocking fees for eligible returns.
Refunds
After we receive and inspect the returned item, we will review the return and notify you of the refund decision.
Approved refunds are generally processed within 1–3 business days. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.
Refunds will be issued to the original payment method used for the purchase.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at hello@pausem.com with your order information and details of the issue.
We will review the situation and provide appropriate assistance. Where the issue is our responsibility, we will cover the applicable return shipping costs.
Non-Returnable Items
Items that have been used, worn, washed, altered, or returned without their original tags, packaging, or included accessories may not be eligible for a return.
Order Cancellations
If you need to request an order cancellation, please contact us as soon as possible.
Cancellation requests are reviewed based on the processing status of the order and cannot be guaranteed after processing or shipment has begun.
Consumer Rights
Nothing in this Return and Refund Policy is intended to remove, restrict, or exclude any consumer rights or remedies that cannot lawfully be excluded or limited under applicable law.
Contact
Store Name
Pausem
Website
https://www.pausem.com/
Email
hello@pausem.com
Phone
+1 212-311-9306
Business Address
3850 Preston Jones Rd, Aynor, SC 29511, United States
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM ET
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