Shipping policy
Shipping Policy
Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays. Order processing begins after payment has been successfully confirmed.
Once your order has been processed and shipped, the estimated shipping period begins.
Shipping Time
The estimated shipping time is generally 6–9 business days after order processing.
Estimated delivery time may vary depending on the destination, carrier operations, customs procedures, weather conditions, and other circumstances beyond our reasonable control.
The estimated delivery time is provided for reference and is not a guaranteed delivery date.
Shipping Destinations
Pausem offers shipping to the United States and other countries where our products and shipping services are available.
Available shipping destinations and options will be displayed during checkout. Shipping availability may vary by product and destination.
Shipping Costs
We offer free shipping to all destinations where our shipping services are available.
The available shipping option and final order amount will be displayed during checkout before you complete your purchase.
Order Tracking
If tracking information is available for your shipment, it will be provided after your order has been shipped.
Tracking updates may take some time to appear after the carrier receives and scans the package.
If you have questions about your shipment, please contact us at hello@pausem.com with your order information.
Delivery Information
Please make sure that your shipping address and contact information are accurate and complete when placing your order.
Pausem is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where responsibility cannot be excluded under applicable law.
If a package is delayed, returned, or cannot be delivered, please contact us so that we can review the situation and provide assistance.
Delays and Circumstances Beyond Our Control
Delivery may be delayed due to carrier operations, customs procedures, severe weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
We will make reasonable efforts to assist customers with shipping inquiries, but we cannot guarantee delivery within a specific period when such circumstances occur.
Address Changes and Order Cancellations
If you need to change your shipping address or request an order cancellation, please contact us as soon as possible at hello@pausem.com.
Address changes and cancellation requests depend on the processing and shipment status of the order. We cannot guarantee changes after an order has been processed or shipped.
Lost or Missing Packages
If your package appears to be lost or has not arrived within the estimated delivery period, please contact us at hello@pausem.com with your order information.
We will review the available shipping information and assist you with the next steps.
Contact
If you have questions about shipping or delivery, please contact us:
Store Name
Pausem
Website
https://www.pausem.com/
Email
hello@pausem.com
Phone
+1 212-311-9306
Business Address
3850 Preston Jones Rd, Aynor, SC 29511, United States
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM ET
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